Privacy notice

1. Information we collect

We collect information you give us directly. On the demo form that can include your name, email, phone number, restaurant name, and address. When you use the point of sale, that can include account credentials, staff names and roles, menus, orders, payments recorded by the restaurant, and guest details the restaurant enters.

We also collect technical information from your use of the website and the point of sale, such as IP address, browser type, device, and pages or screens you open. We use that information to keep the service working, understand problems, and improve it.

2. How we use it

We use personal information to provide the demo and the point of sale, create and protect accounts, run orders and reports for the restaurant, answer support requests, and meet legal duties. We may send service messages about your account or your plan.

We do not sell personal information.

3. Who we share it with

Guest and staff information entered in BowlPOS is available to the restaurant that holds the account. That restaurant is responsible for how it uses guest information in its own operation.

• Service providers that host, email, or support BowlPOS, and that are required to keep the information confidential and use it only for the work we ask them to do.
• Authorities, auditors, or advisors when the law, a court, or a legal duty requires it, or when we need to protect the security of the service or of other people.
• A buyer or successor if BowlPOS is sold or reorganized, under the same protections described in this notice.

4. How long we keep it

We keep information for as long as the account is active and for a further period when we need it for tax, accounting, security, or dispute records. A restaurant can ask us to delete guest records it no longer needs, unless we must keep them for one of those reasons.

5. Security

We use reasonable technical and organizational measures to protect personal information. No transmission over the internet is completely secure. You are responsible for keeping your password private and for limiting who can use your account.

6. Your rights

Under Costa Rica’s Law No. 8968 on the Protection of Individuals Regarding the Processing of Personal Data, you may ask to access, correct, or delete personal information we hold about you, and you may object to certain uses. We may need to confirm your identity before we act. We will explain if a request cannot be completed because the law, a contract, or a security duty requires us to keep the information.

7. Children

BowlPOS is a tool for restaurants and their staff. It is not directed at children. We do not knowingly collect personal information from children under 15. If you believe we have, contact us and we will delete it when we can.

8. Cookies

The website and the point of sale may store small files on your device to remember your language and keep you signed in. You can block or delete cookies in your browser. If you do, sign-in and some parts of the site may not work.

9. Other websites

BowlPOS may link to other websites. Those sites have their own privacy practices. We are not responsible for them.

10. Changes

We may update this notice. The date at the top is the current version. If you keep using the website or the point of sale after we publish a change, you accept the updated notice.

11. Applicable law

This notice is governed by the laws of the Republic of Costa Rica. Disputes related to it will be heard by the courts of San José.